COVID-19 — FAQ
WHEN WILL KOMPASS RE-OPEN?
Unfortunately, we don’t have a specific date yet on when we will be able to re-open the club. Once the pandemic is under control, and the government allows clubs to open their doors, we will be back. Stronger than ever.
WHERE WILL KOMPASS RE-OPEN?
WHAT DO I NEED TO DO IF I HAVE A TICKET FOR A SHOW THAT WAS POSTPONED?
Every show will be rescheduled to a later date. All tickets remain valid! You won’t have to do anything. Your ticket will automatically be transferred to the new date. All ticketholders will be updated via email.
I’M NOT SURE IF I CAN COME TO THE NEW DATE. WHAT SHOULD I DO ?
No worries, you will be able to request a credit voucher that can be used until the end of 2022. This voucher allows you to buy a ticket for any other Kompass show until 2022 (or any other product such as drink tokens), unless it’s already sold out. This voucher will be worth the same value as the tickets you've bought. All ticketholders will be contacted via email shortly.
WHEN WILL THIS VOUCHER OPTION BE AVAILABLE?
All ticket buyers will receive all necessary info by email. Important: all info will be sent to the email address of the original ticket buyer!
I BOUGHT A TICKET VIA TICKETSWAP, WHAT SHOULD I DO?
You don’t have to do anything: your ticket remains valid on the new date. You will also be able to request a credit voucher, in case you’re not able to attend the new date. All ticketholders will be contacted via email shortly.
UNTIL WHEN CAN I USE THIS VOUCHER?
You will be able to use the value of the voucher to buy tickets (or any other products) until 31/12/2022.
I CAN'T FIND MY TICKET. WHAT SHOULD I DO?
Please click here to retrieve your tickets.