COVID-19 — FAQ
HOW DO I GET IN THE KOMPASS XXL OPEN AIR IN BRUSSELS?
Visitors living in Belgium can enter by presenting their QR-code in the CovidSafeBE-app (www.covidsafe.be) proving that they are either:
✗ fully vaccinated – 14 days prior to the event - every visitor that has been vaccinated on the 28th of August or earlier will be granted access
✗ tested negative: PCR – it can take up to 24 hours to receive your result - valid day of test + 2 days
✗ tested negative: rapid antigen test - this test must be taken by a doctor or pharmacist – it can take up to 2 hours to appear in your app - valid day of test + 1 day
✗ in possession of a recovery certificate - printed versions are allowed
There is no testing available at the event, so be sure to plan your tests in advance. For our international guests, including the UK and Swiss, we want to emphasize that any European digital covid certificate is valid. If you are allowed to travel with your QR-code, you will be granted access to the event with the same QR-code code as well.
✗ For detailed info please visit: ec.europa.eu/info/live-work-travel-eu/coronavirus-response/safe-covid-19-vaccines-europeans/eu-digital-covid-certificate_en
HOW LONG DOES MY COVID SAFE QR-CODE STAY VALID?
If you take an antigen test at your local pharmacy on Saturday, your QR-code will stay valid until the end of the day on Sunday. If you take a PCR test on Friday, your QR-code will also stay valid until the end of the day on Sunday.
WHEN WILL KOMPASS RE-OPEN?
More info soon!
WHERE WILL KOMPASS RE-OPEN?
WHAT DO I NEED TO DO IF I HAVE A TICKET FOR A SHOW THAT WAS POSTPONED?
Every show will be rescheduled to a later date. All tickets remain valid! You won’t have to do anything. Your ticket will automatically be transferred to the new date. All ticketholders will be updated via email.
I’M NOT SURE IF I CAN COME TO THE NEW DATE. WHAT SHOULD I DO ?
No worries, you will be able to request a credit voucher that can be used until the end of 2022. This voucher allows you to buy a ticket for any other Kompass show until 2022 (or any other product such as drink tokens), unless it’s already sold out. This voucher will be worth the same value as the tickets you've bought. All ticketholders will be contacted via email shortly.
WHEN WILL THIS VOUCHER OPTION BE AVAILABLE?
All ticket buyers will receive all necessary info by email. Important: all info will be sent to the email address of the original ticket buyer!
I BOUGHT A TICKET VIA TICKETSWAP, WHAT SHOULD I DO?
You don’t have to do anything: your ticket remains valid on the new date. You will also be able to request a credit voucher, in case you’re not able to attend the new date. All ticketholders will be contacted via email shortly.
UNTIL WHEN CAN I USE THIS VOUCHER?
You will be able to use the value of the voucher to buy tickets (or any other products) until 31/12/2022.
I CAN'T FIND MY TICKET. WHAT SHOULD I DO?
Please click here to retrieve your tickets.